Welcome to Discountfilterpro!

At Discountfilterpro, we are committed to building the most influential online sales platform in North America, providing the best online shopping experience for many Chinese compatriots. We believe that everyone should get high-quality products at an affordable price. With our wide range of product sources and excellent customer service, we ensure that everyone can experience pleasure and worry-free shopping at Discountfilterpro.

Our Mission

Our mission is to be the go-to destination for all your shopping needs. Our goal is to offer a diverse selection of products to suit different interests and preferences. We are committed and dedicated to continually expanding our product range to meet the evolving needs of our customers.

Quality Assurance

At Discountfilterpro, we take quality very seriously. We understand that you expect value for money, and we make every effort to ensure that our products meet the highest standards. We work directly with trusted suppliers and manufacturers to source products that are durable, reliable, and of the best quality. Our team conducts thorough quality checks before adding any product to our inventory, so you can shop with confidence.

Excellent Customer Service

We believe that excellent customer service is the backbone of any successful business. Our friendly and knowledgeable support team is here to help you every step of the way. Whether you have questions about your product, need help with an order, or need any other assistance, we are always ready to provide timely and personalized support. Your satisfaction is our top priority.

 

Operating hours: 7 x 24 hours

Email: service@discountfilterpro.com

PRODUCTION TIME

Ready made items will be dispatched within 1-3 business days depending on stock availability. 

 

SHIPPING OPTIONS

Standard Shipping (7-15 business days) 

Priority Shipping (3-7 business days) 

* When orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates

 

STANDARD

Our shipping rate is weight-based. Please add the desired item(s) to the shipping cart and head to the checkout to calculate shipping costs.

Standard (7-15 business days) - Free

Priority (3-7 business days) - $12.99

Destination	Standard
United States	US$0.00
Standard (7-15 business days)	US$0.00
Priority (3-7 business days)	US$12.99

 

DUTY TAX

Waterpoolclean is not responsible for any duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. so these costs will be borne by you. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

 

RETURNS & EXCHANGES

Waterpoolclean offers returns and exchanges, please refer to our Returns Policy Page

 Email: service@waterpoolclean.com

 

INCORRECT ADDRESS

We hold no responsibility for incorrect addresses given or late changes on addresses. If you do enter an incorrect address, please contact us asap and we will do our best to rectify the error. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package. The shipping carrier may charge a fee for the return shipping and re-delivery. This cost will be borne by you.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several items are non-refundable. Personalized or customized items are not returnable.

To complete your return, we require a receipt or proof of purchase.

 

Important:

• To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.  
• Initial shipping charges cannot be refunded.  
• When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.
• Waterpoolclean reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
• Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
• Contact us if you have any questions regarding your return at service@waterpoolclean.com

 

SHIPPING BACK TO US

When you contact us about your return we'll provide instructions, and a return shipping address.

Step 1: You need to contact our email address: service@waterpoolclean.com
Step 2: Provide your order number and product photos in the email

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via Contact Us page.

 

EXCHANGES

We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, contact us using the inquiry form via Contact Us page.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.